**Yes folks – it’s ranty Loki-Lou again!**
Earlier this week I butted heads with the companies Vice President over him acting like a corporate psychopath, I fought my corner when a new employee thought because he was higher ranking than me that it gave him permission to be snide, my smear test came back abnormal, my anxiety was raging, I’ve been adapting to a higher dose of Thyroxine (which strangely results in me getting a bit of insomnia)….
This week has tested me. Alot.
Let’s add to the mix an ongoing issue I’ve had with the Dental Services. An administrative error at my dentists means that they’ve submitted a job seekers claim for treatment when I’m due to be paying for it at my next appointment.
(For the record I’m not mad at my dentists, they’re a great bunch of people and these things just happen).
This has resulted in threats from Dental Services about charging me an extra £100 for a “false claim” despite the dentists having evidence that I signed a form saying I was in full time employment and due to pay my fee at my next appointment.
For the past three weeks I’ve spoken to three different advisors to try and sort this mess, I’ve been given mixed advice, I’ve done everything they wanted and more.
Today I got a letter from my dentist confirming the administrative error, so I called Dental Services to ensure I sent the right aspects of the form back to them with the details filled in.
Dental Services (DS): “You need to fill the whole form in”.
Me: “I can’t, it asks for details on the benefits I was receiving, but I wasn’t receiving any”.
DS: “But you still need to complete that bit”.
Me: “How? If I wasn’t receiving any benefits?”
Me: “I can fill in the ‘confirm your details’ part of the form but the rest doesn’t apply. Am I ok to leave that blank and just sign the declaration?”
DS: “Well you need proof it was a mistake if you’re going to do that”
Me: “I have proof, I’ll send it with the form”.
DS: “That might not be enough to prove it, you need to write a letter detailing everything and you need to pay the costs at the dentist and send us the receipt and….”
*This is the point I snapped because it was like going round in circles*
Me: “It IS enough to prove it because the DENTIST has written that this shitstorm is not my fault. He has detailed everything that YOU need, so I am not wasting any more of my time writing you a letter you won’t read, especially given you should have detailed notes on your system from the amount of times I’ve called you trying to sort this crap out – ”
Me: “- And as for payment, I’ve been told I have to pay YOU by the other advisors multiple times! And you can only do that once you’ve processed the paperwork – ”
DS: “Technically you have to pay your dentist”
Me: “Technically I have to pay YOU! Because you are the ones who have threatened me with costs on top of my dental treatment for something that wasn’t my fault! It was a basic administrative error, I can prove that, they can prove that….and for the record, YOU will have to chase me for payment because I’ve chased you useless bunch of sods enough times already that I may request that you pay my phone bill!”
DS: “Well, you are responsible for your own health”.
Me: “Yes, I am. And I saw to my own health when I went to the dentists for treatment, and I accept I need to pay for that treatment. But I am NOT paying anything more than what I owe them just because you lot want to penalise me for an admin error on someone elses part”.
Me: “No well, you will get that letter, you will process it, you will then chase me for payment, then you will piss off!”
I don’t usually lose my shit like that, but I couldn’t take anymore on top of everything else. I really lost my shit because I hate jobsworths, I offer them the easy option, I do everything they ask, and they still push for the extra fee when it wasn’t my fault.
If they take it further – I will bite not just bark.
PS – todays song of the day is:
Clean Bandits – Mozarts House (Because I needed something happy)